When they arrived at that store ( in a really bad part of town & an area that I NEVER approved using) they were told they also did NOT have the boxes ready & they waited another 90 mins, at which time the shady, rude & incompetent manager told them he only had one box & a single trailer, so the movers brought the first box(a 45min drive from my apartment). Scheduled to start in the morning, the moving help guys went to pick up the reserved uBoxes & they were not available, they had to sit for 2 HOURS at the uHaul store waiting until finally were told to go to another location 45min away to pick up the boxes. Starting with the day of my move, scheduled a month in advance, reserved 2 uBoxes & uHaul's "moving help" service to pick up the boxes from my local uHaul store, deliver & load them & return to uhaul for shipping across country from Los Angeles to South Florida. I will NEVER spend a single cent with this company EVER again! I will also be sure to make EVERY person I know aware to NEVER use uHaul!!! I will post reviews & comments in every social media platform & review site to get the word out. From blatant lies & misleading to total negligence with damaging my property to outright credit card fraud. How a huge company like uHaul can have such widespread dishonesty & shadiness.
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